Frequently asked questions

How to book a hotel in Uzbekistan on MyBooking.uz?

Choose a city and dates, compare flexible vs non-refundable rates, enter guest details, and confirm. You will receive email and SMS confirmation.

Do I need an account to place a booking on MyBooking.uz?

No, guest checkout is available. An account provides booking history, easy management, and personalized offers.

What payment methods are available on MyBooking.uz?

Online payments via UZCARD, Humo, Visa, MasterCard with 3-D Secure, and pay-at-property where supported.

What is the difference between flexible and non-refundable rates?

Flexible rates allow cancellations per policy. Non-refundable rates are cheaper but do not allow refunds if you cancel.

How can I cancel a booking and get a refund?

Use your account or the confirmation email to cancel. Refunds are issued to the original payment method within your bank’s timeframes.

Why may the final price differ from the initial one?

VAT and the tourist fee may apply. Some properties include them; others charge at check-in. See rate conditions.

What is the tourist fee in Uzbekistan?

A legally required accommodation fee. The amount depends on the property parameters and is charged per local regulations/policies.

How do I contact MyBooking.uz support?

24/7 via on-site/app chat, +998 (78) 113-85-00, support@mybooking.uz, Telegram: @mybookinguzbot.